Boston Marketplace Pilot

One customer journey · three services

CharterUp-style instant marketplace. Dumpster Rental, Junk Removal, and Recurring Service now share a single journey: each has its own intake shape, then all three converge on the same booking, tracking, and review screens. Click any screen. Full spec in SPEC.md.

Recurring is now first-class, not a callback form.

The landing (01) routes Recurring into its own instant-priced flow (17 → 18 → 19) — address-only entry, honest live-price configurator, fast checkout — which lands on the same confirmation (08) → tracking (15) → review (16) as one-time jobs. The old "we'll call you back" lead page (11) and the PII-before-price contact gate (04) are kept below for comparison only.

1

Choose a service

One entry point — pick what you need hauled.
01 · LANDING
Landing / service select

Boston hero + the three service cards (Dumpster · Junk · Recurring), each badged "Instant price." Routes each LOB into its intake.
2

Describe & price the job

Two intake shapes — one-time uses a form + marketplace cards; recurring uses an address-only configurator.
One-time haul · Dumpster + Junk Removal
02
Intake form

Dependent fields for DR + JR.

 05
Marketplace cards (folded in)

Provider pick + live price now live in the intake rail (like RS).

 06
Provider profile

Bio, reviews, years, photos.
Recurring service · front-load pickup
17
RS entry · address-only

No PII before price. Replaces 11.

 18
RS configurator · live price

Three honest price states. Per-option Δ/mo.

 20 · EDGE
Coverage gap

Demand-signal capture. Never a dead-end.
3

Book & pay — 10% deposit

Both lanes take the same 10% deposit; balance auto-charged 5 days before service — full amount if booking within 5 days.
One-time haul
07
Checkout (10% deposit)

Deposit + tiered-refund terms.
Recurring service
19
RS review & pay

One app, no seam. Magic-link auth, inline Stripe.
both lanes converge ↓
4

You're booked

Shared by all three services — the assignment ladder runs behind the scenes.
Shared · Dumpster · Junk · Recurring
08
Booking confirmation

Booked; protection guarantee absorbs the ladder.

 15
Booking tracking

Status timeline, provider, balance, manage.

 16
Review funnel (Google gate)

4–5★ → Google · 1–3★ → private feedback.
Edge cases & coordinator paths
22

Multi-location · coordinator

Recurring threshold kick-out — one master quote across sites.
20

RS coverage gap

Two-sided demand-signal capture when no hauler covers the zip.
Provider & Ops (behind the scenes)
09

Ops assignment console

Assign/unassign, escalation stages.
10

Provider notifications

Approve/Reject email + SMS + FOMO blast.
12

Provider pricing & profile

Backend variables that compute the customer price.
13

Provider jobs (single pane)

Accept from email → scheduled, add to calendar.
14

Provider cancellation policy

Tiered penalties, excused cases, ops line.
Deprecated — kept for comparison
04 · DEPRECATED

Contact gate

PII-before-price anti-pattern. Lead capture moves to deposit.
11 · DEPRECATED

Recurring lead page

"We'll call you back" callback form. Superseded by 17–19.